Terms & Conditions

The membership plan is open to adults and patients over 7 years old (and children under 7 if you wish to take advantage of the benefits).

The terms and conditions of our plans include:

• Payment is by monthly or annual Direct Debit
• Treatment is free for children under the age of 7. This includes dental health checks, oral hygiene advice including fissure sealants, fillings and extractions on baby teeth (up to 2 per year). Extensive treatment or treatment required on adult teeth will be charged separately. Children covered by this benefit must be under 18 years of age and are only covered whilst membership of the parents is maintained
• Benefits include an oral hygiene appointment and dental health check appointment every 6 months of Membership term, plus any necessary x-rays
• Terms and conditions are reviewed every 6 months and are subject to change
• To be able to offer these fantastic benefits, membership is strictly limited and benefits can be revised at any time

Complaints procedure

At Belmont, our aim is to react to complaints in a positive way. If you feel that there is something that you are concerned about, or you have a complaint about some aspect of your care, let us know so that we can learn from our mistakes and make every effort to put it right for you. When patients do complain they will be dealt with courteously and promptly so that the matter is resolved as quickly as possible. The following procedure is based on these objectives.

1. You may wish to contact the practice with your concerns either by telephone, e-mail, letter, or by speaking to a team member directly. All complaints and concerns that you wish to make, by either method, will be dealt with professionally and efficiently.
2. If we receive a complaint by telephone, it will most likely be the receptionist that you will speak to. She will make a written record of your complaint and make an entry to a complaints form. We will try to resolve any issues at this time.
3. It may be the case, that the person that you make the complaint to is unable to resolve the matter. The complaint will be logged, passed onto the principle dentists and then you will be contacted and your complaint acknowledged within 10 days.
4. We will deal with any complaint promptly and promise to resolve the majority of these to your satisfaction immediately. We aim to resolve all other matters within 10 days. In any event we aim to resolve all matters within a maximum of 3 months.
5. You will be kept up to date with the progress of your complaint on a regular basis and these updates with be logged on the complaint form.
6. Complaints will be reviewed at practice meetings and corrective actions will be planned to ensure that the situation doesn’t occur again. We will use all complaints as constructively as possible to ensure that our patients are receiving the best possible care.
7. We aim to resolve any complaints directly, however, in the circumstance that you or the dental practice are not satisfied with the result of the complaint procedure then a complaint can be referred to an external body. In this instance, please contact The Dental Complaints Service help line on 08456120540, or visit www.dentalcomplaints.org.uk. The Dental Complaints Service is an independent service which is funded by the General Dental Council. It is independent from the government and from the NHS. Complaint forms and information sheets are available on request from the practice. Alternatively you may complain to the Care Quality Commission, telephone 03000 616161, or The General Dental Council, 37 Wimpole Street, London, W1M 8DQ.

Thank you.